Cancellation POLICY

Book with confidence

Our cancellation policy makes it as easy as possible to change your walking tour to different dates or destinations. Even in uncertain times, you can rely on us to provide flexibility so you can book your trip with confidence. Your trip deposit is fully transferable up until 30 days before departure, and your deposit on file does not expire. Below you will find all options to choose either a refund or future trip credit based on your cancellation date. If you have any doubts, just contact us.

2021 STANDARD CANCELLATION POLICY
(applies to all standard self-guided, guided, or premium tours with initial booking date starting from 01st November 2020):

Cancellation
 Option (refund)

Postponement
 Option 

Nr of Days to Start Date

More Than 120 Days

120-91 Days

90-31 Days

30 Days or Less

Cancellation Fee

No cancellation fee. Full refund.

Cancellation fee of 40% of your deposit.
Remaining value refunded.

Cancellation fee of 60% of your deposit.
Remaining value refunded.

Cancellation fee of 100% of trip price.
No refunds.

Future Trip Credit

100% of deposit

100% of deposit

100% of deposit

50% of trip price

Our Future Trip credit never expires and can be transferred to any other tours, future dates or even other guests. Please note that the price for future tours might differ, due to external or internal cost increases of our tours.

Live Love Hike is a “Clean and Safe establishment”, following strict health procedures by the Portuguese Tourism Board. Furthermore, we have gone above and beyond those measures to make sure you ride safely - click to view the 6 reasons why you can enjoy a safe experience with us.

2020 STANDARD CANCELLATION POLICY
(for all standard self-guided, guided, or premium tours with initial booking date up to 01st November 2020):

Cancellation
 Option (refund)

Postponement
 Option 

Nr of Days to Start Date

More Than 120 Days

120-31 Days

30 Days or Less

Cancellation Fee

Cancellation fee of 20% of your deposit.
Future trip credit of 20% of deposit

Cancellation fee of 40% of your deposit.
Future trip credit of 20% of deposit

Cancellation fee of 100% of trip price
Future trip credit of 20% of deposit

Future Trip Credit

100% of deposit

100% of deposit

Option not available

CUSTOM TRIP CANCELLATION POLICY:

Our standard cancellation policies do not apply for Customized or Bespoke tours, and will be communicated on a per project basis.

IF LIVE LOVE HIKE DECIDES TO CANCEL A TOUR:

Live Love Hike does not typically cancel a trip once it is guaranteed. However, due to the ongoing Coronavirus situation, we will consider cancelling a trip in the 30 days prior to the tour start date based on information provided from the Portuguese Government or the Portuguese National Health Directorate (Direcção Geral da Saúde). If Live Love Hike cancels a tour according to the information from one of the institutions above mentioned, we will transfer all your credit with us for you to use as future trip credit, which does not expire. In the event of cancellation, Live Love Hike is not responsible for any loss incurred for non-refundable travel costs.

EXCEPTIONS:

We do not make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism.

Book with confidence - Check our cancellation policy.

European Offices

Live Love Hike
Avenida Infante D. Henrique, 311
1950-421
Lisbon - Portugal

Monday to Friday
09AM to 06PM
Telephone: 00351 217 590 365
Email: hikewithus @ livelovehike.pt 

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