All you need to know about planning your next walking tour in Portugal with us!
PREPARING FOR A TRIP
What Safety and health procedures can we expect on your tours?
The health and safety of our guests and team are our priority. Having complied with certified health measures since the beginning of our activity, Live Love Hike is considered a "Clean and Safe" establishment by the National Tourism Board "Turismo de Portugal", as we make sure our team and guests are as protected as possible to do what we love the most, which is traveling by bike. At Live Love Ride, we adopt the following measures:
- Provide First Aid certification for all our guides and having an internal protocol able to provide hand sanitation, respiratory etiquette and approprate social conduct;
- Desinfect all bikes, gear, clothing, transport vans other materials used by our guests and staff between and during tours;
- Provide face masks and disenfectant gel to staff and guests during tranfers on our vans and any crowded spaces during our tours ( airports and transport stations while transfering at the start and end of the tour);
- Plan your tour with restaurants, hotels and providers that honour the "Clean and Safe" protocol;
- Using social distancing and a maximum number of guests according to rules defined by the Portuguese Natuonal authorities;
What's the distance covered in each tour? Am I fit enough to go?
Your holidays, your rules! You are free to walk/hike as many kilometers as you'd like or none at all. Every hike is designed to have shorter and longer options, to satisfy all types of guests. Hikers who want to challenge themselves will be invited to overcome certain obstacles, while other may simply like to get on board of our support vehicles in the middle of the tour or choose shorter options. If you feel like having a recovery day instead of walking and want to spend the afternoon by the pool or choose from an aray of local experiences, you are welcome to do so!
What's the difference between "guided" and "guided and supported"?
At Live love Hike, our aim is to provide an amazing experience so that you can enjoy and discover the country without a hassle and at your own pace. You can choose to go in one of "guided" tours, in which a guide will be accompanying you on a support van, providing all luggage and passenger transfers, picking you up at the start and end of your hikes, making sure to book all the experiences, and meals during your stay with us and accompanying you in loop hikes, ocasionally. On our "guided and supported" tours", you'll have access to a second guide, that will be hiking with you during all your walking experiences.
Please check your tour catalog to see what's included in each one of them!
Some of the ammenities we offer in our tours:
/ Transfer from airport/hotel to the start of the ride;
/ Daily Guided tours with expert walking guides, adapted to your pace;
/ Accommodations in 4 to 5 star or charm hotels or similar;
/ Gourmet dinners throught your stay,, in the best local restaurants and hotels;
/ Lunches or gourmet pic-nics during the rides;
/ Entrance in museums, wineries and other special experiences during the rides;
/ Access to SPA treatment whenever possible;
/ Gift bag with walking gear;
/ Car and passenger support throughout all the rides;
/ Transfer of guests and bags between hotels;
/ Walking insurance;
/ Aditional surprises
Whenever you plan a tour with us, you'll receive a day-to-day itinerary from our agents, with information on these specific details, before the start of the tour.
What should I pack for each Hiking holiday?
Although we do provide a cycling jersey and bib short for everyone of our guests, in order to prepare yourself for a Live love Ride portugal experience, we recommend the following gear and clothing:
1 suitcase and 1 carry-on per person;
Bathing suit and sandals;
Evening and casual wear;
Walking sticks ( we can provide you with one, at your request);
Different pairs of walking socks:
Walking backpack ( we can provide you with one, at your request);
Can I bring my non-walking family, friends or kids along?
Yes you can! Your non-walking friends and family can choose to stay at the hotels, join other activities while you go out for a walk, or simply travel in style in our premium vans.
You are invited to bring your kids with you for our family designed experiences. Please view our leisure trips or contact us at hikewithus(@)livelovehike.pt for more information.
BOOKING A TRIP
How do I plan my trip with Live Love Hike?
There are many ways you can plan a trip with Live Love Hike:
.1 Choose your preferred tour from our ride menu and choose the "download itinerary" option so we can get in contact with you with a detailed, day-to-day itinerary of your preferred tour;
.2 Customize your tour, filling in our "create your tour" form, so we can get in contact with more information;
.3 Filling in our general contact form, or simply sending us an e-mail at hikewithus(@)livelovehike.pt
We will never book your trip without contacting you first, to make sure we plan it according to your needs, so you and your group will have the best walking holidays of your life.
How do I book my trip with Live Love Hike?
After having planned your ride and contacting your agents, you will be given all the information to place your reservation.
Our agent will then confirm hotels, bicycle, etc. We require 50% of the value upon booking, whereas the remainder is due 30 days before the start date of tour tour time of the booking. If you reserve your trip less than 30 days before the departure, the full value is due at the time of booking. Once your booking is complete you will receive an e-mail confirmation with important information regarding your trip.
2020 - Special Flexibility for new bookings
In order to make these times less uncertain, we have adopted a flexible policy for new bookings, allowing you to book a tour advancing a smaller deposit, which you can turn into credit for future tours if you choose to postpone it, for any reason, up to 30 days before your tour start date. New bookings for tours running from 15th of May to 31st of October of 2020 will benefit from the following policy:
- An initial deposit of 300EUR per guest to book ;
- Remaining value to be payed up to 45 days before the tour start date;
- If you choose to postpone your tour up to 30 days before the tour start date, we will keep the entire value that you payed on your account, with no additional postponement fee, to be used by Dec 31, 2021. Click to see our complete postponement policy.
This policy is in place for all new bookings for our standard self-guided and guided tours that are to take place from May 15th to the 31st of October 2020. For Group or Custom Tours, the terms may vary, and we will communicate them to each group individually.
What payment methods do you accept?
We use Anyguide as our online payment platform for all final clients. All major credit and debit cards are accepted in this platform, including Visa, MasterCard, American Express, JCB, Discover and Diners Club.
Upon booking of the tour, we will send you a link to an Anyguide invoice, in which you can pay and confirm your booking.
AnyGuide banks with First Republic Bank which has been serving businesses across the US for over 30 years and is FDIC insured by the US government. AnyGuide uses Stripe to process payments from clients and to pay out to partners. It's the same service that most international tech companies use - including Twitter, Lyft, Pinterest, and Kickstarter. Stripe processes billions of dollars per year for mobile apps and tech companies and our client's money is earmarked so as not to get confused with other partners' payments. (Guests can also know for certain that our checkout pages are secure due to the https:// displayed in the address bar).
If you prefer to pay by bank transfer, please contact us so we can share our details, as we are available to do so.
What is your cancellation policy?
If you need to cancel or change your walking tour due to unexpected circumstances, our cancellation policy let's you reschedule your tour adventure for future dates, according to the information below:
Cancellation requested up to 120 days before tour:
80% of the value already paid is refunded. 20% of that value is awarded as a discount for a future tour, within 1 year of the original booking date;
Cancellation requested between 119 to 90 days:
60% of the value already paid is refunded. 20% of that value is awarded as a discount for a future tour, within 1 year of the original booking date;
Cancellation requested between 89 to 30 days:
40% of the value already paid is refunded. 20% of that value is awarded as a discount for a future tour, within 1 year of the original booking date;
Cancellation requested less than 30 days before the tour:
No refunds; 20% of that value is awarded as a discount for a future tour, within 1 year of the original booking date;
Update on the Covid-19 situation - Our cancellation policy has changed due to the evolution of the Covid-19 pandemic. Please visit our specific page for any alterations on 2020 tours, by clicking here.
Can I postpone a tour? What is your flexibility?
Yes we are flexible regarding postponements. If, for any reason, you can't make it on any of our tours, you can postpone your tour up to 30 days before the starting date. You can use that value as credit on any future tours with our company, to be used whenever you feel you are ready to travel back to us - we will not charge you any administrative or hidden fees.
Can I customize my own walking holiday in Portugal?
We invite you to customize your own travel itinerary in Portugal. Simply use the "Create my tour" form, so we can have a better idea of what suits you best, describing your preffered experiences. We'll then get in touch, and plan your holidays according to your needs!
How do I contact a Live Love Hike agent?
You can send us an e-mail to hikewithus(@)livelovehike.pt and we'll answer as soon as possible!