Privacy Policy

Our privacy policy is quite simple: we won’t use your email address or any other information you provide us for any other purpose than the one for which you originally gave it to us: sending you itineraries, better preparing your bike tour, and ocassionally receive our newsletter. This may include contacting subscribers to update information once in a while, and, from time to time, inviting some guests to participate in a survey. Occasionally we also notify our visitors of relevant events and products.

Site

We do not capture any personal identification information on our site visitors, only anonymous information as detailed in the sections below this one.

Newsletter

We use MailChimp as our email marketing and automation service provider. Within MailChimp we hold the following data:

Information that newsletter subscribers may have provided when they opted in to request one of our downloads. This may include First and Last Name, Email Address, Phone Number, Job Title, Organization, Company Size, and Country. This information is only held on newsletter subscribers who submitted it when requesting a download.

Information that newsletter subscribers may have provided when opting in to receive our newsletter. Typically this is limited to Name and Email Address.

Information that MailChimp determines on its own from newsletter subscribers’ activity, such as IP-based location (latitude/longitude, timezone, and country).

We do not sell or rent this information, and only use it at times on an aggregated and anonymous basis to determine general data about our newsletter subscriber audience.

Paid Products

We have access to information you provided when purchasing a paid product, such as a bike tour. This is limited to information necessary to process your payment, such as name, address and credit card information, additional information we need to provide you with travel insurance ( nationality, adress, date of birth) and details required for tour preparation, like height, helmet size, etc . This information is not provided to any other third party entities, and is deleted once your experience is completed with us.

You can request to see the data we hold on you at any point, and you can also request deletion of your data at any point. Please email [email protected] for any questions related to your personal data.

If you post a comment on our site, or require an itinerary, we won’t use your email except to send you update notices about the specific entry you commented, or to initiate a private one-to-one email conversation with you about your post.

We collect anonymous usage data (technically known as “referrer logs”) on our web site, such as IP address, referrer site, or browser type. We do not link IP data to personal identification information.

We may use technical tracking means such as cookies or web beacons (single-pixel transparent gifs). These techniques are anonymous and used for statistical purposes only (e.g. finding our email open rate). We won’t try to monitor your anonymous personal usage of our site and letters. You can set up your browser to refuse cookies if you want to, though that might limit some site features.